Renter Support
24×7 Support
Emergencies don’t wait for office hours, so we offer round-the-clock support for questions, crises, or repairs. When in doubt, email our Customer Service at rental@aushome.group
Home Services
Home Services Representatives arrange all the repairs and maintenance within your new residence. When something needs to be fixed, send Home Services an email at rental@aushome.group
Utilities Connection
At Aushome, we will support our renters with a comprehensive move-in utility connection, including electricity, gas, internet, water and more. Our mission is to make our renters move in smoothly and ensure the utility connection is available on their move-in date.
Resources
List of urgent repairs
Below is a list of urgent repairs, as per the Residential Tenancies Act:
- burst water service
- blocked or broken toilet system
- serious roof leak
- gas leak
- dangerous electrical fault
- flooding or serious flood damage
- serious storm or fire damage
- an essential service or appliance for hot water, water, cooking, heating, or laundering is not working
- the gas, electricity or water supply is not working
- a cooling appliance or service provided by the rental provider is not working
- a safety-related device, such as a smoke alarm or pool fence, is not working
- an appliance, fitting or fixture that is not working and causes a lot of water to be wasted
- any fault or damage in the property that makes it unsafe or insecure
- a serious problem with a lift or staircase
